1. Introduction & Scope

Aco365 is a trusted and transparent platform for betting and online casino users in Bangladesh. We believe you should have full control over your personal data, which is why our Privacy Policy is built on complete transparency — no hidden terms, no complicated legal language.

This Privacy Policy applies to the aco365 website, mobile app, and all related services. It takes effect whenever you create an account, browse, or use any of our services. By using aco365, you are deemed to have agreed to this Privacy Policy.

Our Commitment in Brief

Aco365 never sells your data to third parties. We only collect what is strictly necessary to provide our services, and we store it with the highest level of security.

2. What Information We Collect

Aco365 collects two types of data — information you provide directly, and information collected automatically.

2.1 Information You Provide

  • Registration Information: Full name, date of birth, email address, phone number, and residential address.
  • Identity Verification (KYC) Documents: A copy of your national ID card, passport, or driving licence.
  • Financial Information: Payment method details such as mobile banking number or bank account information.
  • Contact Information: Information provided when contacting the support team via chat or email.
  • Preferences & Settings: Language preferences, notification settings, and account customisation.

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device model.
  • Usage Information: Pages you have visited, time spent on the platform, and which betting markets you have participated in.
  • Transaction Log: Automatic records of all deposits, withdrawals, and betting activity.
  • Cookie Information: Behavioral data collected through session cookies, preference cookies, and analytics cookies.
  • Location Information: Approximate location based on IP address — not precise GPS location.
Type of Information Reason for Collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email & Phone Account Security & Communication Yes
KYC Documents Legal Compliance & Fraud Prevention Yes, for withdrawals
Payment Information Transaction Processing Yes
Device & IP Security & Fraud Detection Automatic
Usage Behaviour Improving Service Quality Automatic

3. How Your Information Is Used

Aco365 uses your data solely for the following purposes — and nothing else:

  • Service Delivery: Account management, betting activity, and processing of deposits and withdrawals.
  • Identity Verification: Completing the KYC process to meet legal compliance requirements.
  • Security Verification: Preventing fraud, money laundering, and unauthorised account access.
  • Contact: Sending important updates, transaction confirmations, and security alerts.
  • Service Improvement: Analysing user experience to improve the platform.
  • Legal Compliance: Compliance with directives from government or regulatory authorities.
  • Promotional Communications: Notifying you about bonuses and offers, with your consent.
Marketing Communications

Aco365 only sends promotional emails or SMS with your explicit consent. You can withdraw that consent at any time through your account settings.

4. Who Your Information Is Shared With

Aco365 does not sell your personal data. However, limited information may be shared with the following parties as necessary to operate our services:

  • Payment Processor: Financial information required to process deposits and withdrawals.
  • KYC Verification Service: Documents required for identity verification.
  • Technology Partners: Cloud hosting and security service providers — all bound by strict confidentiality agreements.
  • Law Enforcement Agencies: Based on legal directives or court orders.
Important

When sharing information with third parties, aco365 ensures that all relevant parties comply with appropriate data protection standards. We never sell your information to advertisers or data brokers.

5. Cookies & Tracking Technologies

Aco365 uses cookies and similar technologies to enhance your experience and ensure the platform functions properly.

5.1 Types of Cookies

  • Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
  • Preference Cookies: Remembers your language preference and interface settings.
  • Analytics Cookies: Used to understand which features are most frequently used.
  • Security Cookies: Helps detect suspicious activity.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Keep in mind that turning off certain cookies may affect how some platform features function.

6. Data Security Measures

Aco365 applies industry-leading technology to keep your data secure:

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An additional layer of security for account login.
  • Firewall Protection: Advanced firewall and DDoS protection systems.
  • Regular Security Audits: Regular security audits conducted by third-party specialists.
  • Data Segmentation: Sensitive data is kept in separate encrypted storage.
  • Access Control: Only authorized personnel can access the required information.
In the Event of a Data Breach

In the event of a data breach, aco365 will notify the relevant regulatory authority within 72 hours and inform affected users as promptly as possible.

7. Your Rights & Controls

Aco365 believes you should have full rights over your own data. You are entitled to the following:

  • Right to Access: You can request to know what personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate information.
  • Right to Erasure: You can request deletion of your information, subject to certain conditions being met.
  • Right to Restrict Processing: You can restrict how your information is used for specific purposes.
  • Right to Data Portability: You can receive a copy of your data in a machine-readable format.
  • Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.

To exercise any of these rights, contact the aco365 support team. We aim to respond within 30 days.

8. Data Retention Periods

Aco365 does not retain your data indefinitely. How long we keep it depends on the type of data and applicable legal requirements:

  • Account Information: For as long as the account is active, and up to 5 years after closure.
  • Transaction Records: Up to 7 years as required by legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Communication Logs: Up to 2 years for quality assurance purposes.
  • Cookie Information: Up to a maximum of 12 months.

9. Protection of Minors' Data

Aco365 strictly prohibits use of its services by anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor is using our platform, their account will be suspended immediately and any data collected will be deleted.

If you are a parent or guardian and believe a minor is using our platform, please contact our support team immediately.

10. Policy Changes

Aco365 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, you will be notified in advance by email or via a platform notification.

Continued use of the platform after any changes have been made will be considered as your acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.